Terms & Conditions

Stationery Terms & Conditions

Please find below the terms and conditions for Ink & Paper Ltd. Please be aware that by proceeding with your order and paying the necessary deposit you accept these terms and conditions.

The Process

Bespoke invitations typically take 8-12 weeks to produce from signing of the contract and provision of all information. Designs from the Ink & Paper House Collection typically take 4-6 weeks to produce. As it is not practical to create physical proofs, you will be sent photorealistic digital proofs to review throughout the artwork creation and production process.

Included in your fee is the provision of three iterations of your design. Should you wish to make any amendments after these three design proofs, there will be an additional fee of £50/hour with a minimum of one hour billable. You as the client are responsible for ensuring that all wording, spelling and layout on the designs are correct and that all information appears on your design in the correct format.

Ink & Paper Ltd. will not accept responsibility for any incorrect details or mistakes. Following written approval from you, the designs will be sent to print. This written confirmation signing off on the final proof will be taken as confirmation that you are accepting responsibility for all information exactly as it is shown on your proof. Please be aware that any changes made to your design or your quantities following sign-off will incur an additional charge and will also impact your agreed completion date.

Provision of information & guest data

Please ensure that all information such as guest names and addresses are provided accurately and in the format that you would like them to appear on your stationery. Where provided, please use Excel templates sent by Ink & Paper Ltd. to enter guest details such as names and addresses to ensure that format is correct. Should it be necessary to spend any time re-formatting the information that you have provided, you will be charged at an hourly rate.

Ink & Paper Ltd. will not accept responsibility for spelling mistakes or incorrect information that you provide. Any subsequent additions or amendments required will be charged on your final invoice.

Copyright

All work produced by Ink & Paper Ltd. is copyrighted and held by the company. You and/ or any other party cannot copy or reproduce any proofs that Ink & Paper Ltd. provide you with. Any improper use of the stationery and/ or designs will be pursued. We do not copy or reproduce work created by other designers.

Quality

Please be aware that samples and proofs may differ slightly from your finished product due to variations in the traditional printing and hand-finishing process. You may notice a difference in the texture, colour, size and positioning of your stationery. These variations are not classed as a fault and Ink & Paper Ltd. cannot guarantee an exact match with digital proofs supplied. While we endeavour to match as closely as possible the ink colours to their digitally rendered counterparts, as letterpress inks are hand mixed to order there may be a slight difference between the physical product and what you see on screen. A Pantone code can be provided to reference the ink colour of your printed stationery, but please note that due to differences from screen to screen, a Pantone reference as shown on your screen may vary from your printed stationery depending on your computer monitor settings.

Payment

For bespoke commissions, Ink & Paper Ltd. requires payment of a 40% deposit before any work can commence. The balance of the fee will be payable before printing and production commences. The balance of the fee for all other work including postage fees will be payable prior to shipping. Ink & Paper Ltd.'s preferred means of payment is by bank transfer, however, we also accept payment via Stripe.

All payment must be received within 7 days of invoicing unless otherwise agreed. Following receipt of the deposit, work will commence and will be completed to a timescale as agreed upon booking. Should there be any changes or additions to be made following payment of deposit, the balance will be added to the outstanding invoice. Please be aware that any amendments to the initial booking may alter the completion date of the project.

Cancellation & Delays

Ink & Paper Ltd’s bespoke design fee is non-refundable. If production has commenced, and for any reason you should need to cancel an order, Ink & Paper Ltd. will be unable to refund any fees already paid once the work on your order has begun. In the unlikely event that Ink & Paper Ltd. should need to cancel your order, you will receive a full refund.

Our presses are antique and do occasionally go wrong. If we are unable to swiftly repair the issue, we will work within our trusted network of letterpress printers to fulfil your order and minimise any potential delays to production.

Postage & Packaging

All orders will be posted using a tracked and insured service such as Royal Mail Special Delivery or a comparable courier service. You will receive a tracking code via email once the package has been sent. Postage is confirmed at the point of dispatch however is typically in the region of £30.

Please ensure that there will be someone at your specified address to sign for your delivery. Ink & Paper Ltd. will not accept responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.

At Ink & Paper Ltd. the majority of our RSVP cards use C7 envelopes. These are compatible with the UK postal system, however it is your responsibility to ensure that the RSVP envelope size is compatible with local postal service minimum sizes.

Envelope embellishments such as wax seals can very occasionally be damaged or removed as they travel through the postal system. Should you choose for Ink & Paper to ship your invitations directly to your guests, we cannot be held responsible for damage once the items have left the studio.

Please note that for orders shipped outside the United Kingdom, customs charges, import charges or other fees may be added during shipment. Ink & Paper Ltd. is not responsible for any of these fees or charges. It is the responsibility of the customer to check whether any fees or charges will be incurred before placing an order with Ink & Paper Ltd.

Marketing

Ink & Paper Ltd. reserves the right to use copies or photographs of the stationery produced for you for the purpose of marketing. This includes photographing your stationery to appear on the Ink & Paper Ltd. website and social media, or including them in sample packs and other marketing materials to show to prospective clients to demonstrate the services that Ink & Paper Ltd. can offer. Any addresses shown will be fictional, or photographed in a way that the information is obscured from any images used for marketing purposes.

Online Store Terms & Conditions

By using inkandpaperdesign.co.uk you agree to be bound by these terms and conditions. By placing an order through this website, you confirm that you have read, understood and agree to these Terms in their entirety. If you do not agree to these Terms in their entirety, you must not place an order through this website.

Ordering

Ink & Paper Ltd. will confirm your order by e-mail. The email confirmation will state the goods on order, the total cost of your order including the cost of postage and packaging. If for any reason your order cannot be processed, Ink & Paper Ltd. will be in touch to notify you by email or telephone. You are responsible for ensuring the accuracy of your shipping and contact details at checkout. Ink & Paper Ltd. will not be held responsible for the loss or delay of any order shipped to an address entered incorrectly at checkout.

Returns

Please note that as all products are handmade to order, Ink & Paper Ltd. does not accept returns from purchases made through the Online Store. Should you have any issues following a purchase, please get in touch to discuss your concerns.

While every effort is made for your items to arrive with you in perfect condition, in the unlikely event that your order should arrive damaged please get in touch as soon as possible at info@inkandpaperdesign.co.uk with photographic evidence of the damage.

Payment

Ink & Paper Ltd. uses Stripe to process Debit and Credit Card payments. This secure payment platform is independent and will never disclose your payment details to us. By making payment through Ink & Paper Ltd.'s website, you agree to Stripe's Terms & Conditions which can be found here.

Postage & Packaging

Orders from the Online Store will be posted using either Royal Mail First Class delivery, or Royal Mail Special Delivery depending on your selection at checkout. A tracking code will not be available for your shipment unless you select Special Delivery. You will be notified when your parcel has been dispatched. Please note that Ink & Paper Ltd. will not accept responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control. Should you require, Ink & Paper Ltd. can provide proof of postage upon request.

At Ink & Paper Ltd. we use C7 RSVP envelopes as standard. These are compatible with the UK postal system, however it is the client’s responsibility to check that the RSVP envelope size is compatible with local postal service minimum sizes.